Refund policy

Effective Date: 28th February, 2026

At Droplyft, we want you to be satisfied with your purchase. This Return & Refund Policy explains the process for returning products and requesting refunds. By purchasing from Droplyft, you agree to this policy.

1. Eligibility for Returns

  • Returns are accepted within 14 days of delivery, unless otherwise stated by the supplier.

  • To be eligible, products must be:

    • Unused, unopened, and in original packaging

    • Free from damage caused by misuse

    • Accompanied by proof of purchase (order confirmation or receipt)

2. Non-Returnable Items

The following items cannot be returned:

  • Opened or used beauty and cosmetic products

  • Products marked as final sale or non-returnable on the product page

  • Gift cards or digital downloads

3. Refunds

  • Refunds are issued once the returned item is received and inspected.

  • Approved refunds will be processed to the original payment method within 5–10 business days.

  • Shipping fees are non-refundable, except in cases where the return is due to a Droplyft error (wrong product or defective item).

4. Exchanges

  • Droplyft does not offer direct exchanges.

  • Customers wishing to exchange an item must return the original item for a refund and place a new order for the desired product.

5. Return Process

  1. Contact Droplyft at [Insert Email] within 14 days of delivery to request a return.

  2. Provide your order number and reason for the return.

  3. Follow instructions provided by our support team to ship the item back.

  4. Droplyft or the supplier will inspect the return and process your refund accordingly.

6. Damaged or Defective Products

  • If your order arrives damaged, defective, or incorrect, contact Droplyft immediately within 7 days of delivery.

  • Provide photos and a description of the issue.

  • Droplyft will work with the supplier to issue a replacement or refund.

7. Responsibility

  • Customers are responsible for return shipping costs, except when the return is due to a Droplyft error.

  • Droplyft is not responsible for lost or delayed returns.

8. Policy Changes

  • Droplyft reserves the right to update or modify this policy at any time.

  • Any changes will take effect immediately upon posting on our website.

Contact Us:
For questions or to initiate a return, email us at: droplyftofficial@gmail.com